Workshop Events Terms and Conditions
Refunds, exchanges and replacements
Sup Dog Oz will only offer a refund or exchange of a dog workshop booking if an event is cancelled, rescheduled or significantly relocated by Sup Dog Oz (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. Sup Dog Oz does not offer refunds or exchanges as a result of a change in your personal circumstances.
If an event is cancelled, rescheduled or significantly relocated by Sup Dog Oz, all liability is limited to the amount for which the dog workshop ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), Sup Dog Oz will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
Online Purchasing Goods Terms & Conditions
Welcome to supdogoz.com.au and thank you for shopping with us.
These terms govern your use of supdogoz.com.au [website] and your purchase of products from our website.
Our website is owned and operated by Sup Dog Oz Pty Limited ABN: 40 267 679 767.
By using our website, and by buying a product via our website you agree that you have read, understood and accepted these terms and conditions.
If you need any help please contact the Supdogoz Sales and Service Centre on firstname.lastname@example.org.
Understanding these terms
In these terms ‘we’, ‘our’ and ‘us’ refer to Sup Dog Oz Pty Limited and ‘you’ and ‘your’ refer to the customer.
Our product prices are listed on our website’s online store. We will update them from time to time. All prices are in Australian dollars and include GST.
Orders and Payment
Once your order and payment has been processed by us and Paypal, we will send you via email either a receipt or a notice that your chosen item is not in stock at the moment.
You must pay in full when you place an order.
Once we have confirmed your order, you are bound by it unless we tell you that what you have ordered is not in stock. If the product is in stock will notify you when we have shipped your order.
There may be unforeseen circumstances in which it is not possible for us to supply a product. If this happens, we will cancel orders for that product and we will refund or cancel your payment.
We cannot accept liability for any other loss or damage arising as a result of the cancellation.
Shipping & Delivery
Our delivery prices are listed on our website and will be advised in the checkout process. We will update them from time to time.
Shipping delivery time frames will be approximately:
Within Australia 6 to 7 days
International 8 to 14 days
While we cannot guarantee the delivery dates advised by our suppliers, we will keep you up to date on progress.
International Customs Charges
Some orders may incur a customs or import duty charge. Sup Dog Oz do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Sup Dog Oz will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Sup Dog Oz will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Warranty and Returns Policy
If you receive a damaged or faulty product, you must notify the Sup Dog Oz Sales Team via this email address ‘email@example.com’ along with photos of the damaged or faulty product. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original condition, and ideally in its original packaging. When we receive the product and the conditions of this returns policy have been met, we will give you a full refund (product & postage cost) or send you a free replacement. Refunds will be applied to the same account that you paid us from via PayPal.
If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a refund or replacement and we will return your product to you.
We reserve the right to limit the number of times that we will accept returns from you.
Please ensure you check and chosen the correct size using our size guides shown on each t-shirt product. If you do ordered the wrong t-shirt size and took delivery of this product, you must notify the Sup Dog Oz Sales Team via this email address ‘firstname.lastname@example.org’ advising them of the error and you wish to return this t-shirt and be sent the correct size. Please note you will incur all delivery costs to return the wrong ordered t-shirt size plus the delivery costs to re-send the correct t-shirt size.
Copyright and Trademark Notice
This site is owned and operated by Sup Dog Oz Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Sup Dog Oz Pty Ltd.
All software used on the site is the sole property of Sup Dog Oz Pty Ltd or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Sup Dog Oz Pty Ltd prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Other Conditions & Warranties are excluded
We are not liable to you or any other person for any loss in connection with the use of our website or a linked website, or any products sold via our website. Unless expressly stated in these terms, all other implied conditions and warranties are excluded.
Where our liability cannot be excluded by law, our liability for any breach of such condition or warranty shall be limited, at our option and to the extent permitted by law to:
the replacement of the products or the supply of equivalent products; or
the total purchase price paid for the products under these terms.
We have done our best to ensure that the information provided on our website is accurate and current. However we do not make any representation or warranty as to the accuracy or completeness of the information and we don’t guarantee that our website is free from errors or faults. In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel the order. We accept no liability for any such inaccuracies, errors or faults.
Changes to these Terms
We may vary these terms or any information contained on our website at any time.
All our communication with you will be by email – notice of confirmation and receipt of your order, invoices and so on. You agree when you use this site and accept these terms that we can send you these kinds of emails. We comply with the Spam Act 2003 (Cth). If we send you promotional offers via email, you will be able to respond asking us not to send you offers and the like.
We will send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.
Not Agreeable to the above Terms and Conditions
If you do not agree with these terms and conditions, then your sole remedy is to discontinue the use of this website.
Many thanks from the SUP DOG OZ Team